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Auto Insurance

Homeowners & Personal Insurance

Business & Commercial

In the Community

Claims Center

Customer Service Center

About Farmers Insurance Hawaii

Contact Us

Privacy & Security Policy

Terms of Use

Site Map

Farmers Insurance Hawaii Family of Companies

Paperless Terms and Conditions

Automated Payment Terms and Conditions

Customer FAQs

"AIG Hawaii is now Part of Farmers Group, Inc."

January 5, 2010


Who is Farmers Insurance Hawaii?

Farmers Insurance Hawaii has its roots in Hawaii’s history, in the days before Hawaii became a state. Hawaii Insurance Consultants was founded in 1955 to insure the cars of Hawaii’s sugar and pineapple plantation workers, who otherwise would not be able to afford auto insurance.

Building on these relationships, the company began working with local unions, employers and other organizations to introduce insurance savings and value to more than 200 groups in our community. Hawaii Insurance Consultants became AIG Hawaii in 1987, as the largest provider of mass marketed auto insurance in the state, and a full service provider of personal and business insurance.

On July 1, 2009, Farmers Group purchased the AIG Personal Auto Group, including AIG Hawaii. In January 2010, AIG Hawaii will be renamed Farmers Insurance Hawaii and will have a new look.

Who is Farmers Group?

Farmers Group is one of the most respected insurance companies in the United States, with a history of financial strength and stability, offering a full line of insurance products.

History of Financial Stability: Farmers was founded in 1928 to provide auto insurance to America’s farmers. Its prudent business strategy has resulted in financial stability throughout the years. Today, Farmers Group carries "A" ratings from A.M. Best and Standard and Poor's and "A3" from Moody’s.

Offering a Full Line of Insurance: Farmers Group is the third largest personal lines insurance provider in the country, serving more than 15 million customers. It offers a full range of insurance products including auto, homeowners, life, motorcycle, business insurance and financial products and services.

The Farmers Insurance Group of Companies is a subsidiary of Zurich Financial Services Group, an insurance-based financial services provider with a global network of subsidiaries, serving customers in 170 countries around the world. Zurich recently reported its 26th consecutive quarter of profitability and is one of the fastest growing financial services companies in the world.

Information about Your Insurance Policy

Are my vehicle identification card and policy documents valid under the AIG Hawaii name?
Yes, your current AIG Hawaii Vehicle Identification Card and the terms and conditions of your AIG Hawaii policy remain valid. The conversion of our policy documents to the Farmers Insurance Hawaii name will take place in January 2010.

What happens to my AIG Hawaii policy? Will the rates go up? Will I lose any benefits?
There is no change to your AIG Hawaii insurance policy at this time due to the name change to Farmers Insurance Hawaii. Your current AIG Hawaii policy number, premium, coverage, policy discounts, benefits, and motor vehicle identification card will remain valid under Farmers Insurance Hawaii name.

Will AIG Hawaii still pay my claims?
AIG Hawaii will continue to provide prompt and efficient local claims services on all valid claims. We will continue to offer our Instant Claims Payment service and convenient drive-in locations for claims appraisals. If you have any questions regarding claims, please call 544-3999 on Oahu, or toll-free at 1-800-413-1711 from the Neighbor Islands.

What about local customer service and hours of operation?
You will be serviced by the same local AIG Hawaii team members, who will continue our commitment to customer service excellence. Our Call Center hours and phone numbers will remain the same, and all office locations will retain the same hours. Please go to www.farmershawaii.com/locations for a complete list of our locations, phone numbers, and hours.

Will my payment options/plans continue? Where do I send my payments?
Your payment plan options will remain the same. There is no change to AIG Hawaii insurance policies, or how or where to make payments at this time due to the name change to Farmers Insurance Hawaii.

What discounts and special offers are available from Farmers Insurance Hawaii?
We will continue to offer the same AIG Hawaii policy discounts and benefits under Farmers Insurance Hawaii. In addition, Farmers offers a full line of personal and business insurance products and services, and we look forward to bringing some of these quality products to Hawaii consumers in the future.

Will partnership benefits such as Aloha Petroleum gas cards and other discounts from AIG Hawaii still be valid?
Yes, all current promotional offers and discounts offered by AIG Hawaii’s partners are still valid. Look for new partner offers once we become Farmers Insurance Hawaii in January 2010.

Will Farmers Insurance Hawaii have any ties to AIG?
The Farmers Insurance Group of Companies purchased the AIG Personal Auto Group, including AIG Hawaii on July 1, 2009. Our new parent company is one of the most financially solid insurance companies in the United States.

How will Farmers Insurance Hawaii support the local community?
Our company has always been a strong supporter of the community. As Farmers Insurance Hawaii, we will continue to be a leader in traffic safety programs such as Hot Spots and Drive Safe Local Style, as well as other charitable and community causes.

How can I learn more about Farmers Insurance Hawaii?
Email us for questions about our company or your auto insurance policy.

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