Coronavirus COVID-19: We're here to help | Farmers Hawaii

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Coronavirus COVID-19: We're here to help!

All refund checks have been issued to policyholders that qualify for the premium reduction. You should have received the letter confirming the amount and the refund check, in the mail.
We continue to monitor state mandates, and the impact of Coronavirus (COVID-19) on driving activity to determine if any additional actions are warranted. Mahalo for being a valued customer.
Why does my COVID refund check show 21st Century when I'm with Farmers Hawaii?
Farmers Hawaii's automobile program is underwritten by 21st Century Centennial Insurance. That's why your COVID refund check, and also your ID card show they are issued from 21st Century Centennial Insurance. But rest assured that you are a part of our local Farmers Insurance Hawaii ohana.
We at Farmers Insurance Hawaii appreciate your patience as we work towards generating your premium reductions. We want to inform you there has been a slight change in how your premium reductions will be applied.
We previously indicated that we would apply the premium reduction directly to your policy balance. However, in order to be as efficient as possible in generating the premium reductions for our customers, we decided to send all policyholders that qualify for the premium reduction, a refund check in the mail. You will not see a credit applied to your policy. Instead, you will receive a refund check.
We anticipate the refund checks will start being issued within the next 2 weeks. You will receive a letter confirming the amounts of the premium reduction for both April and May, if applicable. The check will follow in a separate envelope.
In addition we have extended the pausing of cancellations until May 31st to help relieve some of the financial stress being felt by our customers.
How do I know if I qualify for both April and May?
Eligibility has not changed. To qualify for both April and May Premium Reduction, your policy would need to be in force on April 1, 2020 and May 1, 2020.
When should I expect my refund check?
We anticipate the refund checks will start being issued within the next 2 weeks.
To reflect the changed driving environment resulting from various stay-at-home orders, we are automatically extending coverage to customers who have started making food, grocery, pharmacy and medical supply deliveries using their personal vehicles, actively insured with Farmers Insurance Hawaii.
The following endorsement amends your policy and explains the terms and conditions of this temporary extension of coverage.
There is no additional charge for this coverage and you do not need to take any action to make this coverage effective.
How can I make a payment?
To make a payment in the amount of your bill:
  • Call us any time at 1-800-272-5208 and make a payment through our IVR.
  • Make a payment online by going to Farmers Hawaii
  • Or use our mobile app.
  • Mail in a payment via USPS:
    P.O. BOX 894722
    LOS ANGELES, CA 90189-4722.
  • Visit a MoneyGram counter at a Longs Drugs, CVS/pharmacy or Walmart store near you. You must bring a valid I.D. and your policy number. There is a $1.99 fee for each transaction. Do not pay the fee. It will be billed directly to us.
If you wish to make payment arrangements, please call us at 1-800-272-5208 during our operating hours (Monday - Friday 7am-7pm PST & Saturday 7am-6pm PST).
Download the Farmers Hawaii Insurance Mobile App.
How do I file a claim?
If you need to file a claim, you can do so online , or by calling 1-800-413-1711. Our claims representatives have online tools to help them assist customers throughout the claims process. Should your claim require an in-person visit, we are also closely monitoring and applying the most up to date CDC guidelines and recommendations.
What if I need Roadside Assistance?
We know you may be on the road and need help. Roadside Assistance is currently active and our team is here to assist you. If you need roadside assistance, just call the number on the back of your ID card / 1-888-748-6233.
COVID-19 New Releases:
*Average annual savings developed from information provided by new policyholders from 11/01/21 to 10/31/22 that shows they saved by switching to Farmers Insurance Hawaii.